I am hard fans of Malaysia heritage sites and beaches. I will try my best to promote my country to the world but this time it is a exceptional case as a Malaysian I really can’t accept what the resort are offering to the guest. I had stay at this Berjaya Redang during the year 2005 (I really love the good old resort during 2005) and recently I drop by Berjaya Redang for a visit as the Berjaya Vacation club member push us to Redang Island Resort which previously known as Berjaya Redang SPA resort under the same company but different management. IMAGINE we are disappointed with the management where they treat us as outsider even my family wanted to have a good meal at the resort. Finally I understand that they just rebrand their resort from Berjaya Redang to Taaraas Resort where the look and feel is the same across all Berjaya resort but with some renovation. Then they are charging guest a really high price which I found it is ridiculous. Seriously there are lots more better resort with that package price range.
No doubt!! Redang island is a beautiful island in Malaysia but too bad the Berjaya Redang management are making it a bad experience to be. Feel like cheated if I were to stay at the resort because the resort is charging a double charge just to cater for tourist. For a price of USD$230 and we can stay at a water villa in other destination but you can only get a garden villa just for that price at Taaraas. Let’s have a reasonable judgement if you are a tourist of Redang Island. Private luxury resort island are not shared island and when you shared the island with 10 resort then you should charge a fair rates and let’s not categorize it as a private luxury resort.
The worst of Berjaya Redang resort are the staff and resort management. The staff and service especially the management are not good. Treating Redang guest as outsider especially our family seem like a prisoner log in and out at the guard house and then the reception are not providing a good hospitality to a guest. They shouldn’t treat customer double standard especially customer from the same sister hotel even thou has a different management.
I believe the room comfort is pretty good as I stay at this resort 5 years ago with the different price structure but with the little refurbish and I seriously don’t find this resort really worth the price.
Disclaimer : It is your decision to judge and It may be my personal view on this resort but it is really a sincere comment on this article.
